IT Technical Writer & Trainer (JOB ID: SBC/2020/714)
Technology · Metro Vancouver, British Columbia
As IT Technical Writer & Trainer, you will be responsible for technical writing of new release, user guide and corporate wide training material and IT presentation. The Nature of projects varies between systems hardware, software (off Shelf, inhouse) application and security awareness. This role will interact with internal stakeholders from IT functional group, Company’s business functions and 3rd party vendors.
What you will be boing:
- Develop comprehensive documentation that meets organizational standards
- Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
- Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
- Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
- Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
- Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
- Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
- Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
- Revising and Maintaining IT policies and Standard Operating Procedure
In order to be successful, you bring:
- Bachelor’s Degree from an accredited college or university in Computer Science, Information Technology or a related field.
- Project Management experience (Agile – Scrum)
- 2-4 years’ industry experience as an effective technical writer
- 2-4 years’ of training and presentation delivery
- Proven ability to quickly learn and understand complex topics
- Previous experience writing documentation and procedural materials for multiple audiences
- Superior written and verbal communication skills, with a keen eye for detail
- Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
- Firm understanding of the systems development life cycle (SDLC)
- Previous software development experience
- Self-motivation, with the ability to motivate others
- Ability to travel to other Group locations
To apply:
Email your detailed resume with the JOB ID to hr@thesynergetic.com